Zoho Assist - Remote Desktop

Zoho Assist - Remote Desktop is a comprehensive app designed to deliver remote support and access to desktops directly from an Android device. It enables users to control computers remotely, whether to provide customer assistance or access unattended systems for maintenance and troubleshooting.

One of the standout advantages is the ability to effortlessly initiate remote support sessions. Users can send invitations from the game or share an invitation URL. The connection is established swiftly as soon as the invite is accepted. This capability ensures users can provide timely support to customers exactly when it's needed, enhancing the overall service experience.

For those in need of accessing unattended computers, the app caters to this requirement with ease, removing the necessity for the customer's physical presence. An additional feature includes multiple monitor navigation, which detects and allows seamless switching between connected monitors at the remote desktop, ensuring a comprehensive view for the user.

Securing remote sessions is a key concern, and the platform addresses this with robust 128-bit and 256-bit AES encryption, ensuring that all support activities are safeguarded.

File transfers during remote access sessions are also possible, allowing users to send and receive files from the target device. It includes a unique picture-in-picture mode, providing the flexibility to monitor the remote session while navigating other apps.

Integration is straightforward: users enter the customer's email or share a URL to connect, can control the desktop once joined, and have the option to chat or collaborate with another technician within the game itself.

With its focus on providing secure, versatile, and dependable remote desktop access, Zoho Assist - Remote Desktop stands out as an essential tool for IT professionals and support technicians who need to provide assistance on-the-go.